Terms of service

Welcome to Cioluos. In these Terms of Service, the words “we,” “us,” and “our” refer to Cioluos.

We operate this website and online store, together with all associated content, features, tools, products, and services (collectively, the “Services”) to provide you with an online shopping experience. The store is hosted by Shopify, which supplies the platform used to deliver the Services.

These Terms of Service, along with any policies referenced in them (collectively, the “Terms”), explain the rules governing your access to and use of the Services.

Please review these Terms carefully, as they contain important information about your legal rights, including limitations of liability and warranty disclaimers.

By visiting or using the Services, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, you must stop using the Services.

SECTION 1 — ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you are of legal age in your jurisdiction, or that you have permission from a parent or guardian for any minor using the Services under your supervision.

To access certain features or make purchases, you may be required to provide personal information such as contact details, payment information, or delivery details. You agree that all information you provide is accurate, complete, and current, and that you have the right to provide it.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Accounts may not be transferred, sold, or licensed to another party.SECTION 2 — OUR PRODUCTS

We make reasonable efforts to present our products and services accurately. However, actual product appearance, including colors and details, may vary depending on your device and display settings.

We do not guarantee that products will appear exactly as shown online or meet individual expectations.

Product descriptions, pricing, and availability may be modified at any time without prior notice. We reserve the right to discontinue products or limit purchase quantities at our discretion.

SECTION 3 — ORDERS

Submitting an order represents an offer to purchase. Cioluos may accept or decline any order at its discretion.

An order is considered accepted only after payment has been successfully processed and confirmation has been sent. Please check your order carefully before submitting it, as cancellation requests may not be possible once an order is confirmed.

If we modify or cancel an order, we will attempt to notify you using the contact details you provided.

All purchases are subject to our Refund Policy.

You confirm that items purchased are for personal or household use only and not for resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotional offers may change at any time without notice. The applicable price is the one displayed at checkout and confirmed in your order confirmation.

Unless stated otherwise, prices do not include taxes, shipping fees, handling costs, customs duties, or import charges.

Prices displayed online may differ from prices offered elsewhere. Promotional campaigns may have separate terms that override these Terms in case of conflict.

You agree to provide accurate billing and payment information and to update it when necessary. You confirm that you are authorized to use the payment method provided and that you will pay all charges incurred, including applicable taxes and delivery fees.

SECTION 5 — SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures, or events beyond our control.

Ownership and risk of loss transfer to you once the order is handed to the shipping carrier.

SECTION 6 — INTELLECTUAL PROPERTY

All materials available through the Services — including text, graphics, logos, images, audio, video, design elements, and layout — are owned by Cioluos, its licensors, or affiliates and are protected by intellectual property laws.

You may use the Services only for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

All brand names, logos, product names, and trademarks displayed belong to their respective owners. Nothing in these Terms grants you any rights to such intellectual property.

SECTION 7 — OPTIONAL TOOLS

The Services may provide access to third-party tools that we do not control or monitor.

These tools are provided on an “as is” and “as available” basis without warranties or endorsements. Your use of such tools is entirely at your own risk and subject to the terms of the respective provider.

Any future features or tools added to the Services will also be governed by these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to external websites or services operated by third parties. We do not review or control such resources and are not responsible for their content, accuracy, or practices.

If you access third-party websites, you do so at your own risk. Any issues relating to third-party products or services must be addressed directly with those providers.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services. However, all purchases are made directly with Cioluos, not with Shopify.

Shopify is not responsible for any transactions, disputes, losses, or damages arising from purchases made through this store. By using the Services, you agree to release Shopify and its affiliates from any related claims.

SECTION 10 — PRIVACY POLICY

All personal information collected through the Services is handled according to our Privacy Policy [LINK], and certain data may also be subject to Shopify’s Privacy Policy.

Because the store is hosted by Shopify, information you submit may be processed by Shopify and its partners in other countries to provide and improve the Services.

SECTION 11 — FEEDBACK

If you submit reviews, suggestions, comments, or other materials (“Feedback”), you grant us a worldwide, perpetual, royalty-free license to use, reproduce, modify, publish, and distribute such content for any lawful purpose, including commercial use.

You confirm that your Feedback does not violate any rights or laws and that you have all necessary permissions to provide it.

We are not obligated to keep Feedback confidential, compensate you for it, or respond to it. We may remove Feedback at our discretion if we consider it unlawful, offensive, or inappropriate.

You are solely responsible for the content you submit.

SECTION 12 — ERRORS AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct such issues and update information or cancel orders at any time without prior notice.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes. You must not use them to violate laws, infringe rights, spread harmful code, send spam, impersonate others, or interfere with the functionality or security of the Services.

We may suspend or terminate access if you violate these Terms.

SECTION 14 — TERMINATION

We may suspend or terminate your access to the Services at any time without notice. Any obligations or liabilities incurred before termination will remain in effect.

Certain provisions, including those relating to intellectual property, liability limitations, and indemnification, will survive termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available,” without warranties of any kind, unless required by law.

We do not guarantee that the Services will be uninterrupted, secure, or error-free. Your use of the Services is at your own risk.

Some jurisdictions do not allow certain warranty exclusions, so some limitations may not apply to you.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Cioluos and its affiliates, partners, and service providers shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless Cioluos, Shopify, and their affiliates from any claims, damages, or expenses arising from your violation of these Terms, misuse of the Services, or breach of applicable laws.

SECTION 18 — SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full effect.

SECTION 19 — ENTIRE AGREEMENT

These Terms, together with referenced policies, constitute the complete agreement between you and us regarding the Services and replace any prior agreements or communications.

SECTION 20 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent. We may assign our rights or obligations without restriction.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws of the jurisdiction in which Cioluos is registered. You agree to submit to the courts of that jurisdiction.

SECTION 22 — HEADINGS

Section titles are provided for convenience only and do not affect interpretation.

SECTION 23 — CHANGES TO TERMS

We may update these Terms from time to time by posting a revised version on this page. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 24 — CONTACT INFORMATION

Store Name: Cioluos
Business Address: Holíčska 3074/26, 851 05 Petržalka, Slovakia
Email: info@cioluos.com
Phone: +421950284750
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+2)
Response Time: We typically reply within 1–2 business days.