Cioluos operates this website and online store, including all associated content, features, tools, products, and services (together, the “Services”) to provide you with an online shopping experience. Our store is powered by Shopify, which enables us to deliver the Services.

This Privacy Policy explains how we collect, use, share, and otherwise process your personal information when you visit our website, use the Services, place an order, complete a transaction, or communicate with us.

If any provision of these Terms conflicts with our Terms of Service, this Privacy Policy will govern with respect to the collection and handling of personal information.

Please review this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

In this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you (or another individual). It does not include information that has been anonymized or de-identified so it cannot reasonably be used to identify you.

Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information:

• Contact Information: name, billing address, shipping address, email address, and phone number
• Payment and Financial Details: payment card information, bank details, transaction references, and payment confirmations
• Account Information: username, password, preferences, and settings
• Order and Transaction Data: viewed products, cart activity, purchases, returns, exchanges, and cancellations
• Customer Support and Communications: messages and support requests
• Device and Network Information: browser type, device type, IP address, and identifiers
• Usage Information: interactions with the website and Services

Sources of Personal Information

We may obtain personal information:

• Directly from you when you create an account, make a purchase, or contact us
• Automatically through cookies and similar technologies
• From service providers assisting with payments, analytics, fulfillment, and support
• From partners or third parties where permitted by law

How We Use Your Personal Information

1. To Provide, Personalize, and Improve the Services

We use personal information to:

• Process payments
• Fulfill orders
• Manage accounts
• Send order notifications
• Arrange shipping
• Handle returns and exchanges
• Recommend products
• Improve customer experience

2. Marketing and Advertising

We may send promotional communications via email, SMS, or post where legally permitted.

Advertising may be based on products you viewed, added to cart, or purchased.

3. Security and Fraud Prevention

We use personal information to:

• Verify accounts
• Prevent fraud
• Investigate suspicious activity
• Protect customers and our business

4. Customer Support and Communication

We use personal information to respond to inquiries and provide customer support.

5. Legal and Compliance Reasons

We may process personal information to comply with legal obligations and enforce our policies.

How We Share Personal Information

We may share personal information with:

• Service providers (including Shopify)
• Payment processors
• Shipping partners
• Marketing and advertising partners
• Affiliates
• Legal authorities when required by law
• Buyers or investors during mergers or acquisitions

Relationship with Shopify

Our store is hosted by Shopify.

Shopify may collect and process information to operate and improve the platform.

You can review Shopify Privacy Policy for more details.

Third-Party Websites and Links

Our Services may include links to third-party websites.

We are not responsible for third-party privacy practices.

Children’s Data

Our Services are not intended for children.

We do not knowingly collect personal data from individuals under the age of 16.

Security and Data Retention

No system is completely secure.

We retain personal information only as long as necessary for:

• Order fulfillment
• Customer support
• Legal compliance
• Dispute resolution

Your Rights and Choices

Depending on applicable laws in Slovakia and the European Union, you may have the right to:

• Access your personal information
• Request deletion
• Request correction
• Request data portability
• Withdraw marketing consent

Residents of Slovakia and the European Union

If you are located in Slovakia or another country within the European Union, your personal data is protected under the General Data Protection Regulation (GDPR).

You may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing in certain situations
• Object to processing
• Withdraw consent at any time
• File a complaint with the Office for Personal Data Protection of the Slovak Republic

For more information, visit:

Office for Personal Data Protection of the Slovak Republic

We may verify your identity before processing requests.

We do not discriminate against users for exercising privacy rights.

International Transfers

Your personal information may be transferred outside Slovakia or the European Union.

Where required, we use appropriate safeguards such as Standard Contractual Clauses under GDPR.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date.

Contact Information

Store Name: Cioluos
Business Address: Holíčska 3074/26, 851 05 Petržalka, Slovakia
Email: info@cioluos.com
Phone: +421950284750
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+2)
Response Time: We typically reply within 1–2 business days.