Shipping policy

At Cioluos, we strive to make your shopping experience smooth, reliable, and transparent. This Shipping Policy explains how orders are processed, shipped, and delivered. We proudly offer free shipping on eligible orders within selected countries or regions.

Shipping Destinations

We currently ship to customers located in Slovakia.

If your location is not included, please review available shipping options during checkout or contact our support team for assistance.

Processing & Delivery Time

Estimated delivery timelines are listed below:

  • Order Cut-Off Time: 17:00 (GMT+2) Orders placed after this time will be processed on the next business day.
  • Order Processing Time: 1–2 business days (Monday–Friday)
  • Shipping Time: 6–8 business days (Monday–Friday)
  • Estimated Delivery Time: 7–10 business days

Once your order has been processed, it will be shipped through one of our trusted delivery partners.

Shipping Partners

We work with reputable shipping carriers to ensure safe and timely deliveries.

Our shipping providers may include:

  • Packeta
  • DPD Slovakia
  • SPS
  • DHL Express
  • DSV

Tracking details will be sent to your email once your package has been dispatched.

Shipping Fees

Free Shipping

Orders shipped within Slovakia qualify for free shipping with no minimum purchase requirement.

Additional Shipping Charges

For destinations outside free-shipping zones, shipping fees may be calculated during checkout depending on location and order size.

Delivery Problems

If your order arrives damaged, gets lost, or experiences unexpected delays, please contact our customer support team as soon as possible.

We will work with the shipping provider to help resolve the issue quickly.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can monitor your shipment anytime through our Order Tracking Page .

Need Help?

If you have any questions regarding shipping or delivery, please visit our FAQ page or contact our support team directly.

CONTACT INFORMATION

Store Name: Cioluos
Business Address: Holíčska 3074/26, 851 05 Petržalka, Slovakia
Email: info@cioluos.com
Phone: +421950284750
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+2)
Response Time: We typically reply within 1–2 business days.