Refund policy
At Cioluos, customer satisfaction matters to us. If you’re not fully satisfied with your purchase, we offer a simple return process to make resolving your issue as easy as possible.
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, items must:
- be unused
- remain in original condition
- include original packaging
- contain all tags, accessories, and included materials
Our customer support team is available to assist you throughout the process.
Restocking Fee: None — we do not charge any restocking fees.
Return Requirements
Return Deadline
Items must be returned within 30 days of delivery.
Product Condition
Returned products must be unused, undamaged, and sent back in their original packaging with all included materials.
Customer Support
Our team is available to guide you through each step of the return process.
Return Shipping Costs
Incorrect, Damaged, or Defective Items
If you receive the wrong item or your order arrives damaged or defective, we will cover the return shipping costs.
Change of Mind Returns
If you want to return an item due to personal preference, sizing issues, or ordering the wrong product, you will be responsible for return shipping costs.
Please note that original shipping fees are non-refundable.
How to Start a Return
Step 1: Contact Us
Email info@cioluos.com with your order number and reason for the return request.
Step 2: Prepare Your Package
Pack the item securely in its original packaging along with all tags, accessories, and documentation.
Step 3: Send Your Return
Follow the return instructions provided by our team. You may use our recommended shipping carrier or any reliable tracked shipping service.
Refund Process
Inspection
Once your return arrives, we will inspect the item to confirm it meets our return requirements.
Refund Timing
After approval, refunds will be sent to your original payment method. Processing may take up to 7 days, depending on your payment provider.
Exchanges
If you would like to exchange an item for another size, color, or product, please contact info@cioluos.com and our team will assist you.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked on their product pages.
Need Help?
If you have questions regarding returns or refunds, please visit our FAQ or contact our customer support team.
Contact Information
Store Name: Cioluos
Business Address: Holíčska 3074/26, 851 05 Petržalka, Slovakia
Email: info@cioluos.com
Phone: +421950284750
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+2)
Response Time: We typically reply within 1–2 business days.