FAQ

Welcome to the Cioluos FAQ section.

Here you’ll find answers to common questions about orders, shipping, returns, and customer support.

If you need additional help, feel free to contact our support team anytime.

1. How long does delivery take?

Estimated delivery times are:

• Processing time: 1–2 business days (Monday–Friday)
• Shipping time: 6–8 business days (Monday–Friday)
• Total estimated delivery: 7–10 business days (Monday–Friday)

For more shipping information, please visit our Shipping Policy.

2. Is shipping free?

Yes, we currently provide free shipping on all eligible orders within Slovakia

Please visit our Shipping Policy for complete details.

3. Where is your company based?

Cioluos is an online store based in Slovakia, offering quality products to customers throughout Slovakia.

4. What should I do if my item arrives damaged?

If you receive a damaged, defective, or incorrect item, please contact us immediately.

We’ll arrange a replacement or assist with the return process.

For full details, please review our Refund Policy

5. Can I cancel my order?

Yes. Orders may be canceled within 24 hours of purchase.

Please contact customer support as soon as possible if you need to cancel.

6. What is your return policy?

We offer a simple return process for eligible products.

You can read full return details in our Refund Policy

7. When will I receive my refund?

Refunds are processed after we receive and inspect returned items.

Once approved, refunds are typically issued within 7 days to your original payment method.

More details are available in our Refund Policy.

8. Do your products include a warranty?

Yes, eligible products include a 30-day warranty.

Please review our Refund Policy for complete information.

9. How can I contact customer support?

You can reach us through our Contact Us  page or email us directly at info@cioluos.com.

Our team will gladly assist you.

10. Do you ship internationally?

At this time, we only deliver to Slovakia.

We may expand shipping availability in the future.

11. Do you have physical store locations?

No, we currently operate exclusively online.

This allows us to offer competitive pricing and a broader product selection.

12. Do you offer wholesale orders?

Yes, we may accept wholesale or bulk purchases.

Please contact our support team for additional information.

13. How do exchanges work?

If you need a different size, color, or product variation, please contact our support team.

Exchange instructions can be found in our Refund Policy.

14. How do I track my package?

Once your order ships, you’ll receive tracking details by email.

You can also check shipment updates through our Track Order Page.

Contact Information

Store Name: Cioluos
Business Address: Holíčska 3074/26, 851 05 Petržalka, Slovakia
Email: info@cioluos.com
Phone: +421950284750
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+2)
Response Time: We typically reply within 1–2 business days.